Submit your Product Ideas to the Click Product Management Team below.
These will be reviewed for consideration in a future product release. It is not intended to provide Product Support. If you are having a product issue, please follow regular support procedures.
Thank you for taking the time to submit your thoughts!
Ensuring that our products address the needs of our customers is important to Click. By providing your input, you're helping us ensure that our products are built by Marketers, for Marketers.
Information about the Product Ideas portal can be found in this support article.
To submit ideas related to Click Intelligent Dashboards please go to this link.
In the Email Events Analysis dashboard, I noticed that chronological sorting of Email Events was incorrect. Upon communication with ClickDimensions support, it was determined that the root cause of the issue is that the cdi_time form is a text string rather than date/time value.
Because of that, the date 03-20-2017 is considered earlier than 12-26-2016 because 03-20 as a text string is alphanumerically ahead of 12-26.
This makes it impossible to accurately sort the events list and will result in dates like 03-20-2016 and 03-20-2017 being right next to each other in the list. For example:
03-20-2016
03-20-2017
03-21-2016
03-21-2017
Request is to change that Text field to a Time and Date field so events show up in the right order.