Ideas - Click Marketing Automation for D365

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The bounce rate is fine. It's more to do with the number of emails recorded as bounces that actually go through to the inbox. Which is a different metric. Can we Identify this metric, How?

Find Detailed information in below raised CD Ticket or see below conversation for more detail: https://support.clickdimensions.com/hc/requests/261809

  • Hello Support Team,

    We have noticed that sometimes bounced emails still actually deliver. Below is the link which we found from Clickdimension blog
    Link: https://support.clickdimensions.com/hc/en-us/articles/115001156613-ClickDimensions-Bounce-Codes-and-Service-Protection

    We have gone through the link and understand that it depends on the email server.

    BUT, our concern is below:
    when we see for example '875 contacts have bounced' - this is not entirely accurate? On average what percentage would go through and not bounce?

    Waiting for your comment.

    Regards,
    Chirag Patel

  • Marvin Fajardo

    • 5 days ago

    Hi Chirag,

    Thank you for contacting ClickDimensions Support. My name is Marvin​ and I'll be happy to assist!

    For your question, I'll have to check with our Deliverability Team to see if they have this information.

    I'll get back to you as soon as I have their response, do take note that the team is based in the US Eastern Time Zone, and there could be some delays with their response.


    Thank you,

    Marvin Fajardo
    ClickDimensions - Technical Support Specialist

  • Chirag Khunt

    • 1 day ago

    Hello Marvin,

    Kindly we are waiting for your response with resolution.

    Let us know.

    Rregards,
    Chirag Patel

  • Marvin Fajardo

    • 1 day ago

    Hi Chirag,

    Thank you for your patience.

    I was able to get in touch with our Deliverability Team, unfortunately they cannot really answer your question on average what percentage would go through and not bounce. They mentioned and it's also mentioned in the article below, a bounce rate under 5% is good and as long as you send to all valid email addresses everything should be delivered.
    https://support.clickdimensions.com/hc/en-us/articles/115001156613-ClickDimensions-Bounce-Codes-and-Service-Protection

    Please let me know if you have any further questions.


    Thank you,

    Marvin Fajardo
    ClickDimensions - Technical Support Specialist

  • Chirag Khunt

    • 1 day ago

    Hello Marvin,

    Thanks for this. The bounce rate is fine. It's more to do with the number of emails recorded as bounces that actually go through to the inbox. Which is a different metric. Can we Identify this metric, How?

    Regards,
    Chirag Patel

  • Marvin Fajardo

    • 19 hours ago

    Hi Chirag,

    Thank you for your email.

    Unfortunately, this is a statistic/metric which is not being tracked. If this is a feature you would like to see in a future version of ClickDimensions, we encourage you to fill out a feature request.

    Feature requests can be submitted through the Feature Request Forum at http://support.clickdimensions.com/hc/en-us/community/topics/200652967-Questions-And-Answers-Feature-Requests.

    To create a feature request all you need to do is:

    1. Log on to the ClickDimensions Help Desk (http://support.clickdimensions.com).
    2. Go to Forums tab.
    3. Click the forum entitled "Feature Requests".
    4. Use the search field to verify there is no existing feature request asking for the same improvement.
    5. If none exist, click the "+New Post" in the right corner of the listed feature requests NOTE: +New Post is the only way to add a feature.
    6. Enter all pertinent information (Title, Topic, Details).
    7. Click Submit button.

    Please let us know if you have any further questions.


    Thank you,

    Marvin Fajardo
    ClickDimensions - Technical Support Specialist

  • Guest
  • Nov 24 2020
Email Marketing
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