Ideas - Click Marketing Automation for D365

We see a big need for having a grouping capability in Email Sends, particularly when sending Transactional emails. Take your own Transactional communications, such as the recent new channel manager announcement that some of our contacts received. Since marketing lists are hard to keep up as client staff and roles change, it’s hard for recipients to know which other team members received a particular notification. We typically wind up wasting energy on forwarding emails unnecessarily. We know that our own clients have this same problem when we send out Transactional emails. This could be avoided by adding a grouping Cc function in the Email Sends that allows the email to be sent to each recipient and show which other contacts/leads in their organization also received it.