Ideas - ClickDimensions Marketing Automation for D365

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[BULK SMS] Failed SMS records visible for users

Requirement

  • Ability to review failed / unsuccessfully send bulk text messages regarding contacts within a marketing list

    • Error code which indicate if the phone number is valid e.g. landline


At the moment we are creating bulk text messages and associate multiple marketing lists. After sending the bulk text message, only the successfully sent SMS are being created in Dynamics as text messages. But the marketing list contains more contacts which won't get a text message because of invalid phone numbers. It would be very helpful if the integration would indicate why a text message has not been sent or was created in the first place. There is no visibility for the users to resolve the issue or identify which marketing list members did not receive a text message.

  • Julian Kohlhaas
  • Feb 7 2022
  • Shipped
Integrations
  • Attach files

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