Submit your Product Ideas to the ClickDimensions Product Management Team below.
These will be reviewed for consideration in a future product release. It is not intended to provide Product Support. If you are having a product issue, please follow regular support procedures.
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Information about the Product Ideas portal can be found in this support article.
To submit ideas related to ClickDimensions Intelligent Dashboards please go to this link.
Reference: Case #178292
If, after sending out emails, the accounts/contacts/leads are desactivated in CRM, CD puts them back to active after creating the email events for them.
I’m finding it bizar that a third party tool/supplier changes the state of a contact within CRM.
What we would do, as a CRM partner, is set the state back afterwards.
From a client’s point of view, this is the only good way.
In version 10.11, we have added the ability to select how our solution will interact with inactive Lead and Contact records. To access these options, you will need to navigate to the ClickDimensions Settings page, then select the "Inactive Contact and Lead Settings". See this support article : https://support.clickdimensions.com/hc/en-us/articles/360054521452-Inactive-Contact-and-Lead-Settings
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