Ideas - Click Marketing Automation for D365

I’d like to request a future enhancement to the platform's automation functionality, particularly regarding triggers and actions based on score levels. Currently, the system lacks a parameter to differentiate between overlapping score ranges, which limits the ability to assign distinct automations to specific score tiers.

Scenario:
I’ve been working on automations to assign rankings based on contact scores, as follows:

• HIGH scoring: >100

• MEDIUM scoring: >50

• LOW scoring: >30

However, the current setup causes overlaps:

A contact with a score of 50 triggers both LOW and MEDIUM automations because the condition “score is equal to or above” matches both configurations.

Suggested Enhancements:

1. Range-Specific Triggers: Introduce a feature to set trigger conditions based on specific score ranges. For example in this case:

• LOW: 30–49

• MEDIUM: 50–99

• HIGH: 100+

Additionally, allowing users to set custom ranges based on their specific needs would enhance flexibility. This functionality would prevent conflicts and enable more granular automation management.

I believe these changes would greatly improve the flexibility and usability of the platform for users managing score-based automations. Please let me know if this aligns with the roadmap or if additional details are needed to scope this feature.

Thank you for your consideration!