Ideas - Click Marketing Automation for D365

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Inactive Merged Contacts are blocking send e-mail to the Related Active Contact

When a Contact is merged within Dynamics. there remains One Active Contact and one or more inactive merged contacts.

The issue is, that those Inactive Contacts keep the same e-mail address as the remaining Active Contact.

On sending an e-mail, Click will block all e-mail addresses found in the inactive Contacts.
But this Contact does have an Active version as well, so it should get the e-mail.

Of course you can (see screenshot) deblock the Sending to Inactive Contacts, but this would mean there is completely no check on the inactive contacts anymore.

So an extra option, to block all inactive Contacts from receiving an e-mail, unless those were merged contacts, would solve this.

2025-02-24_14h0...
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  • serge pilaet
  • Feb 24 2025
Email Marketing
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