Submit your Product Ideas to the Click Product Management Team below.
These will be reviewed for consideration in a future product release. It is not intended to provide Product Support. If you are having a product issue, please follow regular support procedures.
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Information about the Product Ideas portal can be found in this support article.
To submit ideas related to Click Intelligent Dashboards please go to this link.
I would like to put specific leads/contacts on long drip email campaigns but don't want them to continue to get emails if they have responded to an email in the automation.
Many other marketing solutions have an option to pause the campaign automation if someone responds within the automation. This would be ideal.
Hi there,
Thanks so much for taking the time to share this idea. I completely understand the value in being able to automatically stop or pause a Campaign Automation when a contact or lead replies to an email within the journey, especially for longer-term nurture campaigns.
My name is Scott Hurley, and I manage the Professional Services team here at Click. We’ve worked with other customers on similar nurture and suppression scenarios, and I’d be very happy to chat through what may be possible and how our Professional Services team could help support your broader automation and marketing goals.
I’d love to learn a little more about your use case, the types of drip campaigns you’re running, and how your team currently manages follow-up when someone responds to an email.
Feel free to reach out to me directly at scott.hurley@clickdimensions.com, and we can coordinate a time to discuss further.
Thanks again for sharing the idea!