Ideas - Click Marketing Automation for D365

Submit your Product Ideas to the Click Product Management Team below.

These will be reviewed for consideration in a future product release. It is not intended to provide Product Support. If you are having a product issue, please follow regular support procedures.

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Information about the Product Ideas portal can be found in this support article.

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Ability to send email to same email address for different records (do not de-duplicate)

Please build the facility to 'opt-out' or 'in' for sending an email to more than one record that holds the same email address.

Why wouldn't i want to email and husband and wife with the same message, if they are both customers and share an email address.  The work around presently is to send two different emails using two different mailing lists.  More unnecessary work and more data to collate.  

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  • Jul 28 2020
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  • Lea Hassoun commented
    1 Mar, 2022 02:04pm


    We're happy to announce that as part of release 12.1, we updated the logic of our deduplication service for Email Sends and added a field 'Allow Duplicates' in the Advanced settings to define the preferred behavior when sending an email to multiple contacts or leads sharing the same email address in CRM.

    Allow Duplicates

    This field allows you to define whether the same email addresses should be de-duplicated during an email send. If you set this field to Yes, then you can send to a separate email to each contact/lead even if they share an email address. If set to No, then only one contact/lead per email address will receive the email.

    Release Notes are available here.


    ClickDimensions Product Team

  • Esther Goodell commented
    8 Oct, 2020 05:41pm

    This would be a GREAT feature to add

    Right now we have to send so many additional emails that SHOULD NOT be needed. Especially when sending from marketing lists targeted at the account.

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