Ideas - ClickDimensions Marketing Automation for D365

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Information about the Product Ideas portal can be found in this support article.

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Sending of specific email according to the answer

In my web content i have a field "Answer" its picklist : I will attend I will not attend I want to send an email if the user choose "I will attend" and another email if the user choose "I will not attend"

  • Guest
  • May 2 2022
  • Already exists
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  • Mary O'Sullivan commented
    15 Dec, 2023 01:46pm

    Hi David,

    This already exists today, when you create a form or a survey and once created, in Campaign Automation you can use either the ‘Submitted Form’ or the ‘Submitted Survey’ Trigger as an entry point and based on the feedback on the form or Survey you can set up a decision node to capture the rules for the next steps as to which emails should be sent . More information on Decision node set up can be found here.


    Example of a Survey decision node in Campaign Automation

    Regards,

    ClickDimensions Product Team