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Have the email stats from email sends EQUAL the email stats from sent emails/email events

the opens and inferred opens are too confusing for our users. Please have the data match from entity to entity.

  • Guest
  • Sep 20 2022
Email Marketing
  • Attach files
  • Guest commented
    September 21, 2022 16:42

    Hi Lea,

    Email Events and the aggregations on Email Sends tend to match fine


    1. Sent Emails occasionally has double the count of Email Events

    2. Sent Emails appears to use Inferred Opens but Email Sends doesn’t

    3. Unsubscribes don’t always match. If there is a difference, Sent Emails tends to be higher.

    4. Clicks don’t always match. If there is a difference, Sent Email tends to be lower.

    Pls see attached for examples. Thanks for looking into this.

    Copy of cd emai...
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  • Lea Hassoun commented
    September 21, 2022 10:43

    Hi Carolyn,

    Thanks for submitting an idea.

    Could you please be more specific ? The email statistics on the Sent Emails are for each individual recipients and it shows the email events (opens, clicks...) whereas the Email Send Statistics are displayed globally for the entire list of recipients.

    Regards,

    ClickD Product Team

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