Submit your Product Ideas to the ClickDimensions Product Management Team below.
These will be reviewed for consideration in a future product release. It is not intended to provide Product Support. If you are having a product issue, please follow regular support procedures.
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Ensuring that our products address the needs of our customers is important to ClickDimensions. By providing your input, you're helping us ensure that our products are built by Marketers, for Marketers.
Information about the Product Ideas portal can be found in this support article.
To submit ideas related to ClickDimensions Intelligent Dashboards please go to this link.
the opens and inferred opens are too confusing for our users. Please have the data match from entity to entity.
Hi Lea,
Email Events and the aggregations on Email Sends tend to match fine
Sent Emails occasionally has double the count of Email Events
Sent Emails appears to use Inferred Opens but Email Sends doesn’t
Unsubscribes don’t always match. If there is a difference, Sent Emails tends to be higher.
Clicks don’t always match. If there is a difference, Sent Email tends to be lower.
Pls see attached for examples. Thanks for looking into this.
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Hi Carolyn,
Thanks for submitting an idea.
Could you please be more specific ? The email statistics on the Sent Emails are for each individual recipients and it shows the email events (opens, clicks...) whereas the Email Send Statistics are displayed globally for the entire list of recipients.
Regards,
ClickD Product Team
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