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[Campaign automations] Allow proceeding and skipping next step after a date has passed

Currently when using a date timer and the date has passed, it's possible to either:

  • Proceed immediately

  • Stop participant

Both of which I wouldn't necessarily want. Imagine the following Campaign Automation:

https://support.clickdimensions.com/hc/user_images/M4tjUCqkwZjh4mssAqhz8Q.png

In particular, the "Run between dates" timer would be used to invite people to a webinar between certain dates. After those dates, the webinar is irrelevant, but the rest of the information is still relevant. This would be a problem if you have people who're added at a later date.

In this case, I don't want the participant to stop when the dates have passed, because the information following is still relevant. I also don't want them to proceed to the next step, because that would cause them to receive an invite for a webinar in the past. Instead, I'd like to have them proceed to the "Wait a few days" timer.

This could be solved with a third option such as "Proceed immediately, but skip next step", but perhaps something more flexible would be preferable, such as using a decision node (or possibly a positive and negative route):

https://support.clickdimensions.com/hc/user_images/PVruTnvNWVJe3uRSkWSpyQ.png

  • Yorick Reuvekamp
  • Apr 15 2021
  • Attach files
  • Wiebke Barbier commented
    15 Mar, 2022 01:42pm

    My work around is to use different paths (with a decision node) instead of one action after another. It's possible in the decision node to set something like 'email address contains data', so every participant goes to all the paths.

    Still need to manually update the campaign automation after certain dates have past.

  • Lucas Hewitt commented
    30 Sep, 2021 09:43pm

    This is desperately needed... the automation tool keeps coming up very short.

  • Craig Baker commented
    21 Jun, 2021 11:01pm

    Thanks Yorick! I hope the votes reflect the importance and urgency of this functionality

  • Dani Chittick commented
    21 Jun, 2021 10:42pm

    This is vital for seamless automation!

  • Maya De Nardi commented
    26 May, 2021 01:20am

    I can't believe this isn't basic functionality. Has anyone got a workaround?

  • James Halpern commented
    21 Apr, 2021 02:39pm

    Yes! Very much needed!