Ideas - ClickDimensions Marketing Automation for D365

Submit your Product Ideas to the ClickDimensions Product Management Team below.

These will be reviewed for consideration in a future product release. It is not intended to provide Product Support. If you are having a product issue, please follow regular support procedures.


Thank you for taking the time to submit your thoughts!

Ensuring that our products address the needs of our customers is important to ClickDimensions. By providing your input, you're helping us ensure that our products are built by Marketers, for Marketers.


Information about the Product Ideas portal can be found in this support article.

To submit ideas related to ClickDimensions Intelligent Dashboards please go to this link.

Campaign automation: Allow for wait in email interaction

A  customer of mine are looking into a flow, that allows for an e-mail to be sent from a CA, then if the e-mail is opened, send a new e-mail after 7 days and if the e-mail is not opened send a reminder e-mail after 3 days.

This doesn't seem to be possible, as I can't set a wait timer on the positive branch of an email interaction - and I can't make a wait condition, that is combined with the elapsed time in an email interaction trigger. 

I'd suggest either allowing for a wait condition within the positive branch of any trigger, such that I can delay the "movement" of the contact to the next step in the process - or add the option of having a wait condition be tied to the time a customer spent in a trigger step. 

  • Guest
  • Jul 28 2020
  • Already exists
Campaign Automation
  • Attach files
  • Amit Lipitz commented
    February 02, 2021 11:00

    Hi Mikkel,


    You can add wait timers to a positive branch of the Email Interaction Trigger.


    Here is an example of an automation of the use case you described:


    Best,

    Amit

    image.png
    ×

    Attachments Open full size

  • +2

Related ideas