Ideas - ClickDimensions Marketing Automation for D365

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Information about the Product Ideas portal can be found in this support article.

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Add Missed Registration Status to Campaign Automation

In CA I can have a trigger for registered and attended but not missed or even Attended and Missed. What if I want to have an automation to follow up with everyone who registered but have a different path if they attended vs. missed an event. Seems like a big hole to me.

  • Jordan Duguay
  • Aug 24 2022
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  • Guest commented
    August 25, 2022 18:21

    Hey Jordan,
    The trigger registered for event, when used as an internal trigger, will generate a negative path which indicates that registration was missed. You could follow this up with another email to encourage participants to register and in that negative path, you'll designate a wait timer on how long you'd like to wait before sending the next email.