Ideas - ClickDimensions Marketing Automation for D365

Submit your Product Ideas to the ClickDimensions Product Management Team below.

These will be reviewed for consideration in a future product release. It is not intended to provide Product Support. If you are having a product issue, please follow regular support procedures.

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Ensuring that our products address the needs of our customers is important to ClickDimensions. By providing your input, you're helping us ensure that our products are built by Marketers, for Marketers.

Information about the Product Ideas portal can be found in this support article.

To submit ideas related to ClickDimensions Intelligent Dashboards please go to this link.

Customization of Scoring Rules

Currently, if a contact/lead clicks a link in an e-mail they are awarded 5 points per click based on our scoring system. Our problem has been that a contact will click the same link more than once, sometimes over 5 times. This has inflated our scores some and doesn't truly hone in on interest, since we've noticed (based on sales follow up) that our audience isn't entirely tech friendly. We'd like a way to further customize the scoring rules to accommodate for this type of recipient behavior. I don't see any options under the email event entity that allow "type" equals click to include the amount of times. Maybe, this is a feature request to enable to the ability to hone in on individual clicks and manage how each click is scored.

We were thinking that if we could further the customization of scoring rules, it would be great to also drill down to the individual engagement level, even extended to engagement events such as page views. While we can certainly set-up a workflow to hone in on and score specific pages, building it into the scoring system would be helpful as well.

  • Guest
  • Jul 28 2020
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  • Mary O'Sullivan commented
    28 Apr, 2022 11:18am

    Hi Joshua

    We have rolled out a New Lead Scoring Model, please reach out to your CSM and they can assist you with our new features and enabling it for your account.

    More information can be found here

    Thank you

    Click Product Team

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